A customer types WOW/41/M/black on your live stream. CommentFlow reads it, prices it, sends a checkout link to Messenger, takes the payment and issues the VAT invoice — before the stream has even ended.
14-day pilot on your own live stream · No card required
No manual entry. Orders build themselves while you sell.
Three languages. Latvian, Russian and English, typos included.
Paid before packing. Checkout links go out in one tap.
Invoices on payment. Sequential, VAT-correct, LV or EN.
401 spellings mapped to 48 canonical colours — every one of them written by a real customer
The midnight spreadsheet
Without CommentFlow
With CommentFlow
How it works
From a comment on a live video to a packed parcel and a filed invoice, without leaving the same screen.
Every comment reaches CommentFlow the moment it is typed — no scrolling back, nothing lost when the video ends.
A purpose-built engine reads how customers actually write — three languages, mid-sentence, with typos, several orders in one line.
The customer gets a link, pays on their phone, and the paperwork writes itself. Your bank account, your merchant terms.
From paid to packed to posted, plus everything that happens over the counter — one ledger for both halves of the business.
What you get
Everything a live seller needs between the comment and the courier — and everything the accountant asks for afterwards.
Comments stream in as you sell, already matched to a product, a size and a price.
Latvian, Russian and English — including the misspellings your customers actually type.
Whatever the engine can't read with confidence waits for one tap from an operator. Nothing silently vanishes.
Messenger checkout links, a mobile payment page in three languages, card payment via BluOr Bank.
Sequential numbering, 21% VAT, Latvian or English, generated the moment payment clears.
Sell over the counter in cash or card, capture walk-in customers, close the till with a summary you can trust.
Run a buying trip or a second location as its own venue, with its own catalogue, stock and closing report.
Revenue trend, payment mix, margin by product, till performance — read from your own ledger, not an estimate.
Products with photos, sizes, colours and cost prices. Every sale writes a stock movement.
Staff run the stream and the till. Revenue reports and the closed-trip archive stay with the owner.
An isolated database per account, verified daily backups, ten-second replication, a snapshot before every schema change.
Mobile-first, dense and keyboard-fast. Designed to be used while a live stream is actually running.
Already in production
CommentFlow was built for WOW — World of Women SIA, a fashion retailer in Rīga selling through Facebook Live, a store on Lāčplēša iela and buying trips abroad. Every number below comes from that live system, not a demo dataset.
Figures as at August 2026, from the live production database.
New accounts start empty — your numbers are your own.
Pricing
Every plan starts with a 14-day pilot on one of your own live streams. If the orders don't come out cleaner than your spreadsheet did, you owe nothing.
Starter
€89/month
One operator running one stream at a time. Everything needed to stop using a spreadsheet.
Studio
€189/month
A stream, a store and a team. The full back office, including everything over the counter.
Scale
Let's talk
Several venues, buying trips, or a data history that needs bringing across.
Prices in EUR, excluding VAT. Billed monthly, cancel any time.
Card payments require your own BluOr Bank merchant account — money moves between
your customer and your bank, never through us.
FAQ
You need your own page — that's where your audience is. To read comments the moment they're posted, CommentFlow connects to it through the Facebook Graph API with a page access token you authorise. If you'd rather not connect the API at all, orders can arrive through a Messenger bot or be imported from a Google Sheet after the stream.
It handles Latvian, Russian and English, mixed inside a single comment, with the typos people make on a phone at speed. 401 colour spellings resolve to 48 canonical colours; sizes cover EU numeric, XS–XXL and Cyrillic letters. One comment can contain several orders and will be split into separate lines.
It is deliberately conservative: when a comment is ambiguous it goes to the error queue for an operator instead of guessing. Recurring spellings from your own customers get folded into your vocabulary.
Customers pay by card or bank transfer through BluOr Bank, using your own merchant account. Funds move from your customer to your bank; CommentFlow never touches them. We generate the checkout, watch for confirmation and issue the invoice on payment. Other gateways can be added for Scale accounts.
Yes, and it was built for exactly that. The POS and till handle cash and card sales, capture walk-in customers, keep a filterable sales history and produce a till close. Stream orders can be collected in store rather than posted. Stock moves on every sale, whichever channel it came from. CommentFlow works perfectly well for a shop that never streams.
Catalogue and order history import from Google Sheets or CSV during onboarding. Larger or messier histories are part of the Scale plan, where we do the migration with you and verify the totals against your own accounts before switching over.
Each account gets its own isolated database and storage volume — your ledger is never mixed with another shop's. Backups run daily and are integrity-checked before they replace the previous one; a corrupt download is discarded rather than trusted. Writes replicate every ten seconds, and a snapshot is taken before any schema change.
If your policy requires a specific hosting region, ask us — we'll confirm exactly where your instance sits before you sign anything.
Yes. Operators run the stream, the queue and the till. Venue revenue, margin reports and the closed-trip archive are restricted to the owner account.
A pilot on one real live stream. We set up your account, load your catalogue, connect your page and sit with you through the first stream. If your orders don't come out cleaner than your spreadsheet did, you walk away and owe nothing.
Send a link to a live video you've already run. We'll parse the real comments from it and show you the orders it should have produced — before you commit to anything.
Or write to us directly: hello@commentflow.lv